All Merchandise must be returned to the ORIGINAL PLACE OF PURCHASE. Please do not contact TREMRR ALLOY WHEELS directly to initiate a return or exchange if not purchased direct.
Wheels should be fit checked before mounting tires. Mounted wheels cannot be returned.
Merchandise cannot be returned without a return authorization number. Return form must be completed by the customer before any return authorization is issued. Forms can be obtained by email.
- Returns will be refused and returned freight collect if sent without return authorization number visible on outside of carton.
- All returns are subject to a 20% re-stocking charge for non-defective merchandise.
- Credits will be applied to the account. Refunds are not issued.
- Freight charges that are pre-paid will be invoiced to the customer on return to stock or refused merchandise.
- Credits are not issued until the merchandise is inspected at TREMRR ALLOY WHEEL facilities.
- All shipping damage claims must be made by the carrier. TREMRR ALLOY WHEEL is not responsible for shipping damage.
- Special/Custom made orders are to be prepaid 100% prior to processing, they are sold “as-is” and cannot be returned.
- All NEW merchandise not returned in original boxes will be charged $20.00 per box. All items must be packaged with the original, or similar, packing material and placed to prevent return shipping damage. Credit will NOT be issued for damaged wheels as a result of non-compliance.
- All accessories not returned/missing with wheels will not be credited.
- Merchandise (NEW or DEFECTIVE) must be returned within 30 days of authorization of return, after 30 days it will get refused.
- New merchandise cannot be returned after 3 months from the date of purchase.
- Mis-shipped wheels or wheels ordered incorrectly must be exchanged with the first 5 business days and must be new in the original boxes.