All Merchandise must be returned to the ORIGINAL PLACE OF PURCHASE. Please do not contact TREMOR ALLOY WHEELS directly to initiate a return or exchange if not purchased direct.
Wheels should be fit checked before mounting tires. Mounted wheels cannot be returned.
Merchandise cannot be returned without a return authorization number. Return form must be completed by the customer before any return authorization is issued. Forms can be obtained by email.
Returns will be refused and returned freight collect if sent without return authorization number visible on outside of carton.
All returns are subject to a 20% re-stocking charge for non-defective merchandise.
Credits will be applied to the account. Refunds are not issued.
Freight charges that are pre-paid will be invoiced to the customer on return to stock or refused merchandise.
Credits are not issued until the merchandise is inspected at TREMOR ALLOY WHEEL facilities.
All shipping damage claims must be made by the carrier. TREMOR ALLOY WHEEL is not responsible for shipping damage.
Special/Custom made orders are to be prepaid 100% prior to processing, they are sold “as-is” and cannot be returned.
All NEW merchandise not returned in original boxes will be charged $20.00 per box. All items must be packaged with the original, or similar, packing material and placed to prevent return shipping damage. Credit will NOT be issued for damaged wheels as a result of non-compliance.
All accessories not returned/missing with wheels will not be credited.
Merchandise (NEW or DEFECTIVE) must be returned within 30 days of authorization of return, after 30 days it will get refused.
New merchandise cannot be returned after 3 months from the date of purchase.
Mis-shipped wheels or wheels ordered incorrectly must be exchanged with the first 5 business days and must be new in the original boxes.